Here’s what shipped this week to help you work smarter.
General UI and admin
Any user can now enable impersonation of their own account, so they can grant Tines support scoped, time-limited access without waiting on a tenant owner, while tenant owners retain full control to disable self-serve impersonation and audit every session.
Tenant owners can now customize their tenant’s audit log retention period, reducing the default two-year retention to as little as 30 days to help meet compliance requirements.
AI provider API endpoint URLs can now use formulas, so you can reference a provider URL stored in credential metadata.
API
You can now create, retrieve, update, delete, and list AI skills through the API, managing them programmatically across the full lifecycle, with automatic attachment updates when you rename a skill.
You can now update case fields using the API, making it easy to modify a field’s name or allowed values without recreating it.
Cases
You can now include edits and updates to a comment in your case notifications, with comment updates appearing as a specific entry in the activity timeline.