Reassigning Cases Between Teams in the UI

Tines Stories: Ask + Answer
1

Hi everyone,

I have a question about Tines Cases.

Is it currently possible to reassign a case from one team to another directly through the UI?

I suspect this can be achieved via the API, but I have a use case where end users occasionally need to transfer a case to another team as part of their investigation workflow. Having the ability to do this directly in the UI would make the process much simpler and more efficient.

Has anyone implemented something similar, or is there an existing feature that supports this?

I would appreciate any guidance or recommendations.

Thank you!

2

HI! I don’t think so right now - we use groups for this kind of activity, which may or may not suit your needs. Someone else may have another workaround or idea!

3

Thanks @Fergal_at_Tines will check on groups - how that works.