I’ve started using Cases in Tines to manage investigations and I’m wondering how to stay on top of changes without constantly checking in. Is there a way to get notified when a Case is updated, reassigned, or has a new comment added? I’d love to set something up so the right people are alerted automatically when something relevant happens.
Tines has a pretty cool built-in mechanism for this: the case notification webhook. When you’re in a case, go to the three-dot menu → Case settings → Notifications.
Here you can add your webhook URL that’ll get triggered whenever something happens to a case, like a status change, reassignment, new comment, or note update.
From there, you build whatever notification logic you need (Slack message, email, PagerDuty alert) based on the event details.
What makes it really nice is that the webhook payload includes the case data and the type of change, so you can use conditional logic to route notifications to the right people. For example, you can notify a channel when a case is reassigned but only alert the case owner directly when a new comment is added.
The whole setup is lightweight: you create a webhook action in a story, connect it as a case notification endpoint, and then build your notification logic downstream.
The case notification documentation walks through the configuration.
If you’d like more info on Cases, the Cases section of Docs covers the broader Cases feature, and you can always take our Specialist: Cases University learning path as well.